About the Role
Insurance Customer Service Representative
Remote, Any Location, US
Customer Service
Insurance Virtual Customer Service Agent
Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example, 84% of our managers are internal promotions.
Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members.
A fantastic opportunity
The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.
You’ll Enjoy
An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
Responsibilities:
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Ongoing training and skill development
Qualifications:
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a background check and drug-screen
- At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY