About the Role
Insurance Risk Interviewer I
Lee’s Summit, Missouri
Job Details
CategoryCustomer Service
LocationLee’s Summit, Missouri
Job functionOperations
Job familyClient Services
ShiftDay
Employee typeRegular Full-Time
Work modeRemote
Insurance Risk Interviewer I | Fully Remote – Lees Summit, MO
Training Schedule:Monday Friday 12:00 PM – 8:30 PM CT, 1 week
Work Schedule (Central Time):Monday- Friday anytime between 10:30am – 10:00 pm CT with one required rotational Saturday a month. Candidates are required to work 1 Saturday per month on a set rotation.
Anticipated Start Date:June 3, 2024
Pay Rate:$15.00 / hour
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone through outbound calls for multiple client companies
- Place outbound calls to contact life insurance applicants. Complete interview with applicants or leaves a message for a return call.
- Gather medical, financial, occupational, and avocation histories during interview.
- Review and edit information collected during the interview for quality assurance purposes.
- Use the C4 Call Management System, Dialer and Avaya Phone System to make telephone calls, log call attempts, document information within orders as necessary and record call results.
- Learn the specific requirements stipulated by each client company.
- Respond to the needs and requests of clients, staff and management in a professional and expedient manner.
- Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special training.
- Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
QUALIFICATIONS
Required Work Experience:
N/A
Preferred Work Experience:
Previous experience with medical terminology, life insurance industry, or customer service preferred.
Physical and Mental Requirements:
- Regularly required to communicate in person, by email and on the telephone.
- Frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms.
- Frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks.
- The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried infrequently.
Knowledge:
Proper telephone etiquette to handle inbound and outbound calls.
Skills:
- Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with applicants and co-workers..
- Proficiency in Microsoft Office (Word, Excel, Access and Outlook)
- Type 30 wpm.
- Accurate and detail oriented.
- Good organizational skills.
- Proficient teamwork skills.
EDUCATION
High School Diploma or Equivalent(Required)