Job Description
Insurance verification Specialist / Artificial Intelligence Trainer
REMOTE
OPERATIONS – AI TRAINERS
FULL TIME
/ REMOTE
This is the next generation of a contact center role in the healthcare field. You will assist the Infinitus Artificial Intelligence platform in conducting live calls. Helping to improve the Infinitus AI platform while building a career in healthcare operations.
Key Responsibilities:
- Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
- Ensuring quality of recorded outputs
- Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
- Researching healthcare treatments, insurance providers, and reimbursement models
- Periodic mandatory overtime throughout the year is required in Operations. This may include, but is not limited to: high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.
Required Qualifications:
- Insurance Verification background
- 2+ years of experience working in the Healthcare field
- Comfort learning and operating a new software program with speed and accuracy
- Strong written and verbal communication skills
- Ability and drive to meet daily performance targets for work volume and quality
- Strong attention to detail and interpersonal skills
- Ability to work in compliance with HIPAA regulations and safeguard personal information
- Ability to work well individually and within a team environment
- Ability to work through a high volume of tasks with a high degree of accuracy
Preferred Qualifications:
- Call Center experience
- Case Manager; Reimbursement Specialist
- 1-2 years of Customer Service
- Sales
Competencies:
- Communication
- Problem Solving
- Teamwork and Collaboration
- Achieving results in a fast paced environment