Help customers navigate leave, disability, and workplace accommodation claims while delivering empathetic, efficient service.
About New York Life – Group Benefit Solutions
Group Benefit Solutions provides comprehensive insurance and absence management services to mid-sized and large companies. Our products and services—spanning absence, accident, disability, voluntary benefits, and life insurance—help create healthier, more secure workforces. Backed by New York Life’s legacy of trust, we are committed to delivering financial security and peace of mind.
Schedule
- Fully remote after 8 weeks of onsite training in Dallas, TX
- Must live within 50 miles of Dallas to be considered
- Full-time role handling inbound calls and claim processing
What You’ll Do
- Answer 35–45 inbound calls daily to initiate claims for Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability, and Long-Term Disability
- Gather and enter essential claim data accurately into leave systems
- Build strong customer relationships using empathy and active listening
- Multitask by entering data while engaging with customers
- Ensure successful claim submissions by providing accurate, comprehensive information
- Meet quality and productivity metrics, including adherence to schedule and security verification
- Respond to urgent and non-urgent inquiries within service level agreements (SLAs)
What You Need
- High school diploma or GED required; college degree a plus
- 1+ years in a call center or customer-facing role (experience with Workers’ Compensation, Disability, or FMLA a plus)
- Bilingual skills a plus
- Proficiency with Microsoft Office and ability to learn new systems quickly
- Strong critical thinking and problem-solving abilities
- Excellent verbal and written communication skills
Benefits
- Salary range: $38,000–$42,000 annually
- Eligible for discretionary bonus
- Comprehensive benefits, including health coverage, paid leave, adoption assistance, student loan repayment programs, and tuition reimbursement
- Pension plan and 401(k) savings plan with company match (eligibility varies)
- Family-friendly programs, backup childcare, and summer flex time
- Commitment to diversity, equity, and inclusion
Be part of a team recognized by Fortune as one of the World’s Most Admired Companies, where you can make a meaningful impact supporting employees through life’s challenges.
Happy Hunting,
~Two Chicks…