Job Description
Intake Specialist – Prior Authorizations
locations
US Remote
time type
Full time
job requisition id
R0006364
Intake Specialist – Prior Authorizations
The Intake Specialist is the first point of contact for Care to Care (Stanson) network providers, physicians, and members. Serve as liaison between Care to Care (Stanson) provider networks, physicians, and Health Plans. Ensure that both internal and external customers receive a level of service that exceeds their expectations.
The intake Specialist will utilize two methods of communication (inbound and outbound calls) and written correspondence. Respond to and resolve questions and problems from network providers, imaging centers and facilities, members, and referring physicians. The Intake Specialist also receives inbound calls on the follow-up to existing authorization requests either in process or processed.
*Please note, the hours/shift for this role can vary from opening to opening. We are currently hiring for the 11:30 am – 8 pm ET shift.
What we’re looking for:
Required Qualifications
Work Experience:
Skills & Experience:
Answering Telephones, Detail-Oriented, High Accuracy, Self Motivation
Education:
High School Diploma or GED (Required)
PREFERRED QUALIFICATIONS
- One year experience as an Intake Specialist or equivalent position in a multi-function Contact Center setting (call center experience preferred)
- One year of experience in a medical setting working with Prior Authorizations is preferred
- Experience with computer operation, automated database, and standard PC business software, including electronic mail, intranet, and industry-standard applications
- Data entry experience, with multiple screens, is a plus