Job Description
Interactive Credit Analyst
US – Remote
Full time
JR100581
North American Bancard – Remote
North American Bancard, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.
The Interactive Credit Analyst position with North American Bancard (NAB) analyzes merchant applicants in the credit card payment processing industry. You’ll need experience with merchant underwriting in the payments space or commercial underwriting, plus the soft skills necessary to provide an optimal experience for sales partners and business owners.
What you’ll do:
- Underwrite and review new submissions, auto approved submissions, and graduated underwriting submissions that sales partners and merchants submit to NAB.
- Provide all sales partners with an additional layer of review and discretion to find a solution for accounts that have been pended, declined, or withdrawn.
- Provide a communication channel for sales partners and merchants including phone support during all business hours.
- Stay logged into the phone queue at all times throughout the shift in order to take inbound and to make outbound calls to sales partners and merchants.
- Drive increased submission volume from our sales partners.
- Provide solution focused reviews for high risk, restricted, and prohibited merchant submissions.
- Analyze a wide variety of applicants and business types in multiple credit card processing environments.
What we need from you:
- Bachelor’s Degree in Business, Finance, Accounting or equivalent work experience.
- Minimum 2 years of commercial underwriting experience in banking or the payments industry.
- Must be comfortable and confident in handling a position of authority, as well as executing accurate judgment in regards to interactions with Sales Partners and merchants over the phone and through email.
- Ability to adapt priorities for peak periods to ensure consistency of service levels and flexibility to work extended shifts to meet business needs.
- Ability to multi-task, prioritize and handle combination of relationships with applicants, internal staff and external customers (agents, vendors and key business partners relationships).
How to stand out:
- 2 Years of Payment Processing experience highly preferred
- 2 Years of Sales Support Experience or Customer Service highly preferred