Job Description
Intermediate Claims Specialist/Assistant
Work From Home, USA
Plano, Texas – Saint Petersburg, Florida – Denver, Colorado – Cedar Rapids, Iowa – Baltimore, Maryland
Full time
G00001657
Job Family Claims
Who We Are
Transamerica has been helping people feel better about the future for more than 100 years. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. But the way we see it, our responsibility goes beyond our clients’ accounts.
We’re in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. We help people prepare by providing solutions that consider the whole picture.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology).
Job Description Summary
Handle the initial processing and follow up of life and/or annuity claims.
Job Description
Responsibilities:
- Respond to claims notices received from the Call Center or other sources.
- Identify all policies held by the insured within multiple company admin systems.
- Prepare new claim file in AWD system with information for the Examiner who will pay/deny the claim.
- Monitor for requested information and send follow up letters on pending claims as needed.
- Mail claim forms and correspondence to beneficiary or representative.
- Handle escheat prep or other actions as needed.
- Track production numbers.
Qualifications:
- High school diploma or equivalent
- One year of claims or related processing experience
- Good understanding of claims and insured search protocol
- Research skills and attention to detail
- Organizational skills
- PC proficiency to handle high volume processing
Preferred Qualifications:
- Life and/or annuity claims experience
- Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations