Job Description
Internal IT Specialist (Service Desk, English)
SAO PAULO /
INTERNAL IT – SERVICE DESK /
FULL-TIME
/ REMOTE
>>> Please send your CV in English.
Get to Know Us
iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The Role
As our international teams keep growing, we are looking for a Middle/Senior IT Specialist (Service Desk) remotely in Brazil to provide high-quality IT assistance to internal users and ensure continuous maintenance of IT services, using modern approaches and a diverse stack. You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Development Team, Business Process Automate Team, and Director of Internal IT.
Referral bonus: up to $2000.
What You Will Do
- Provide technical support to internal iDeals employees
- Create and manage system permissions and user accounts
- Diagnose and resolve hardware, software, networking, and system issues
- Configure and maintain the computer infrastructure, including hardware, system software, and applications
- Expand and maintain the cloud infrastructure according to information security requirements
- Perform regular security tests and security monitoring
- License management
- Research and recommend new automating approaches
- Document processes and create instructions
What We Look For
- 4+ years of experience as a Service Desk Specialist in IT company
- At least Upper-Intermediate level of English (B2+), both spoken and written
- Strong technical issues solving and troubleshooting skills
- Diploma in Information Technology
- Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
- Experience with managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
- Experience in installation, configuration, and troubleshooting of Windows and macOS
- Strong knowledge of IT Service Management tools
- Knowledge in networking fields
- Basic experience in PowerShell and Bash
Nice To Have
- Experience with creation and administration of basic workflows in Jira
- Cisco-issued certification / ITIL foundation / Comptia A+ or above
What We Offer
Our people mean a great deal to us, so we will provide you with the benefits, resources and support you need to succeed.
For your work
• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses
For your well-being
• Medical insurance with flexible coverage
• Compensation for sports, yoga, mental, and other health and wellness-related activities
• Reimbursement of participation in sports competitions
For your growth
• Individual Development Plan based on your career interests
• Unlimited budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• Sponsorship of inspirational events, conferences and meetups attendance
• iDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility policies
Extra perks
• Regular off-site company retreats
• Team-building budgets for local meetups
• Monthly Pizza Fridays at global office locations
• Generous internal referral program
• iDeals Surprise Boxes from the People Experience Team