About the Role
Intuit French Bilingual Customer Service Representative
Remote, Any Province, CA
Job Description:
French Bilingual Customer Service Representative
Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.
Location Requirements: Must legally reside Canada. Currently hiring in AB, SK, ON, NB, NL, NS and PEI
Core Responsibilities
- Handle inbound service calls in both French and English
- Understand and strive to meet or exceed metrics while providing excellent customers service
- Drive customer satisfaction through voice, chat, and email communications
- Navigate through multiple systems
Equipment and Inernet Requirements
- Internet Speed – 5.0 Mbps download speed and 5.0 Mbps upload speed
- Home router with wired link to PC
- Desktop computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Chromebook and Android systems are not compatible)
- 19″ Dual Monitors
Qualifications
- You can speak and write both French and English fluently
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 40 working hours per week
- You have a minimum of 6mth customer service or call center experience
- Accounting and payroll experience a plus