About the Role
Title: IoT Network Infrastructure Engineer
Location: Work From Home, Philippines
Type: Full Time
Workplace: remote
Category: Information Technology
Job Description:
We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Remote Support Engineer/Network Engineer (IoT) should be skilled in IoT hardware. This person will play a crucial role in addressing and resolving network issues associated with our IoT hardware products
What does a day in the life of an IoT Network Infrastructure Engineer look like?
- Diagnose and resolve network issues for IoT hardware, either remotely or by guiding on-site customer actions.
- Thoroughly analyze connectivity problems and implement effective solutions.
- Document events properly and provide remote technical support to customers and internal teams.
- Assist in configuring and setting up IoT hardware devices, ensuring integration with existing network infrastructure.
- Communicate effectively with customers to understand and address their network concerns.
- Offer timely updates, manage customer expectations, and maintain detailed documentation of network configurations and troubleshooting steps.
- Contribute to the knowledge base for continuous improvement.
- Participate in testing to identify and address potential network issues in IoT hardware before product release.
- Stay updated on industry trends and best practices for IoT networking.
- Collaborate with cross-functional teams, including hardware engineers, software developers, and quality assurance, to resolve complex issues.
- Performs other duties as assigned
What are the required qualifications of an IoT Network Infrastructure Engineer?
- Must have high school diploma or equivalent, Bachelor Degree in Information Technology or related field, preferred
- At least 3 years proven experience in roles such as Support Engineer or Network Engineer.
- Strong understanding of IoT hardware and related networking protocols.
- Must be proficient in troubleshooting network issues, including TCP/IP, DNS, DHCP, and VPNs
- Experience with remote support tools and methodologies.
- Experience with Ticketing Tool/s (Salesforce, Jira, SNOW, Etc,)
Having these qualifications are helpful, but not required
- Relevant certifications, such as Cisco CCNA or CompTIA Network+, are advantageous.
- Advantageous to have familiarity with Linux OS.
- Advantageous to have familiarity with BLE, Wi-Fi HW, and SW technology.