Job Description
Title: IT Help Desk Support
Location: Austin, Texas, United States
Remote Tech Support Networking and Storage Devices
Volt is immediately hiring for multiple Remote tech Support Agents in the greater Austin area. Agents will respond to incoming inquiries via phone, email, and chat windows. These interactions will revolve around identifying and/or resolving networking issues related to NAS storage devices as well as troubleshooting NAS and USB storage devices.
This is a remote work from home position after initial training that usually lasts a few weeks. All required hardware and equipment are provided.
Responsibilities include:
- Receive inbound calls, email inquiries, and/or chat sessions from end user or company customers looking for assistance with their equipment.
- Provide prompt and accurate information to ensure inquiries and issues are resolved in a timely manner.
- Escalate issues to the next support tier as needed.
- Assess the skill level of the customer, adjust communication and information accordingly.
Requirements:
- Intermediate or higher knowledge of computers, including networking and storage.
- Excellent customer service skills.
- Ability to communicate with customers, whose experience, and knowledge vary from entry to advanced.
- Ability to learn, research, and retain new information.
- Ideal candidates will have experience setting up, using, and working with networking equipment and external storage devices. This experience can be personal or professional.