About the Role
Italian-speaking Customer Service Representative (m/f/d) Social Media Support 100% home office
Customer Service/Support
Location
Remote, Germany
Language
German
Experience the power of a game-changing career.
Are you looking for a job that suits you and your life?Then this job is just right for you.
In this position as aItalian-speakingCustomer Service Representative (m/f/d) Social Media Support 100% home office, you will be the first point of contact for various customer enquiries, whetherby phone, email or chat.
With the following general conditions:
Start at the next possible date | full or part-time | 100% home office | Monday Saturday from 08:00 23:00 | Italian and English | Inbound | up to 2.500* gross/month
Does that fit in with your everyday life?Perfect!Then it’s our turn – read on and let us impress you, just as we impress our employees day after day. Were proud to be recognized with awards such as “World’s Best Workplaces,” Best Companies for Career Growth, and Best Company Culture, year after year.
Career growth and personal development
Whether you are acareer changer,returning to work or a specialist– we will find the right position for you. We are developing furthertogetherandwellgive you all the training,cutting-edgetechnologies, and the continuing supportyoullneed to succeed.
Experience career success directly with usInfact, most of our leaders have been promoted from within!
Thatswhy we offer a range ofspecialisationand Leadership Development programsdesigned to set you on your way to the kind of career that meets yourexpectations
What you will do in this role
As an Italian-speaking Customer Service Advisor (m/f/d)Social Media Support in our team you will:
- Handle customer enquiries and requestsand respond to them according to need and situation.
- Communicate with customers via different channels (e.g. phone, mail or chat) toensure an optimal customer experience.
- Dealing with the customer’s various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
- Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
- Once the customer is happy,document the interaction in the customer database.
Your qualifications
Concentrix is a great match if you:
- Areproficient or bilingual in Italianin speech and writing.
- Also have agood command of written and spoken English.
- Areservice-orientated and communicativeand are able to meet customers at eye level in a friendly and pleasantmanner.
- Are interested in social media, online media or digital marketing.
- Canflexibly cover the service hours(Monday Saturday from 08:00 23:00),which are staffed using a rotating multi-shift system.
- Are confident in using a PC.
- Are a German resident.Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered..
- Can fulfil the requirements for a remote workplace.
- Are willing to continuously expand your skills.
Ideally you already have:
- Experience in customer service
- A recognised qualification and experience in customer service support.