Job Description
Title: Japanese Night Shift Customer Support Agent
Location: Spain
Rubiko is growing and expanding, and we want to work with the best. Are you looking for an entry-point into the iGaming industry?
We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Japanese-speaking Customer Service Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.
Job responsibilities:
- Communicate with our customers via e-mail and live chat
- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
- Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
Required qualifications:
- Previous experience in the Customer Support industry is an advantage
- IGaming knowledge is not mandatory – our in-house learning program is the best entry point into the industry
- Native in Japanese – both verbal and written, is mandatory
- Excellent written and verbal communication skills
- Great team player an ability to work with autonomy and good initiative
- Can work well under pressure and navigate online in multiple platforms
- Eager to learn and keep up with new updates information in a fast-paced industry
- Adaptability to work rotation shifts and some weekends. Night Shift Operating Hours are 00:30-08:30.
Job Benefits
- Remote work and allowance
- E-Learning professional development program
- Sports Memberships
- Competitive fixed salary + commissions + bonuses
- Assistance to obtain NIE and SS number for relocating to Spain