Job Description
Junior Customer Support Associate
- REMOTE
- United Kingdom
- Customer Support
- Contract
Description
Description:
- 6 month rolling contract
- 20 hours per week, 4 hours per day Monday – Saturday (flexible hours between 9am – 7pm)
- Location: Remote working – UK only
- Salary: 22,000 pro rata
The role:
We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.
The role primarily entails:
- Calling and on-boarding people who have been referred to the programme via their GP onto the Second Nature programme.
- Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain timepoints.
Requirements
- This is a heavily task-oriented role. Therefore, the ideal person really thrives in a high-paced environment. You’re able to work to targets and are motivated by them.
- You’re a quick learner and you easily adapt to new or changing processes.
- You’ll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
- You have a meticulous approach to the importance of accurate data entry.
- You’ll need to be particularly thorough and detail-orientated when it comes to phone communications.
- You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
- You’ll be comfortable dealing with sensitive conversations over the phone.
- You’re highly empathetic and care about the problems our members are facing.
Benefits
- An exciting job at a health-tech startup. You’ll be able to see first-hand that impact that we have on improving thousands of people’s lives and tackling the obesity crisis on a daily basis.
- You’ll get to work with amazing, friendly, smart colleagues all incredibly passionate about solving the type 2 diabetes epidemic.