Job Description
Junior Training Associate
REMOTE
Salt Lake City, Utah, United States
Operations
Description
Resource Innovations is seeking a Jr Training Associate to join our growing team in Salt Lake City, UT. As a Jr Training Associate with Resource Innovations, you will train our customer service and data processing initiatives through hosting creative training courses and educational programs.
Responsibilities include conducting training sessions, supporting customer service and processing queues, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, developing, coordinating, and conducting all training programs.
Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with on-boarding new employees, strong customer service, and soft-skills development, is also essential. If you can think of and design engaging ways to train our employees, we’d like to meet you.
Ultimately, the role of the trainer is to successfully oversee professional and career development at our company.
Resource Innovations is a women-led organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy customers. Our experts design and implement a suite of leading-edge services to support the rapidly changing industry through the clean energy transition. We leverage diversity across our team to accelerate energy innovation and make clean and sustainable energy more available, accessible, and affordable. Learn more at resource-innovations.com.
Duties and Responsibilities
- Conduct Customer Service and Data Processing training courses along with other training courses as assigned
- Support Customer Service and Data Processing queues
- Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)
- Design and prepare educational aids and materials
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Maintain updated curriculum database and training records
- Conduct department-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Requirements
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
- Hands-on experience coordinating multiple training events in a corporate setting
- Knowledge of instructional design theory and implementation
- Familiarity with traditional and modern job training methods and techniques
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Bachelor’s degree in Education, Training, HR, or related field preferred