Job Description
Title: Korean / English Gaming Support Agent
Location: Remote
Job description
Ever dreamed of a job in the video game industry? We have a proposition for you.
At 5CA, we have gamers at all levels of the company. We are champions of the philosophy that gamers are the only people who can help other gamers. It is the driving force behind what we do.
By joining 5CA, you’ll be able to connect with your fellow gamer agents from the comfort of your own home. All while getting to provide support for some of the most renowned game developers in the world.
As a Gaming Support Agent, you will:
- Handle customer support via email and live chat
- Help players with account issues such as compromised accounts, updates, etc.
- Resolve monetary issues such as refunds, purchases not going through, etc.
- Assist players by solving their technical problems with the game
- Answer gameplay inquiries and assist with gameplay issues
- Keep up to date on patches and newly released DLC for the games you’re supporting
- Take assigned training models to further improve your customer service skills
- Attend weekly meetings with a team of 10-15 fellow agents and your manager
- Help fellow players keep enjoying their favorite game
During your first week at 5CA, we’ll provide paid training alongside your fellow agents to prepare you for your new role.
Working from home
We believe working from home offers freedom beyond offices. Because of that, 5CA is a 100% remote company. Our agents are based all over the world and work from their own workstations.
Job requirements
- You speak Korean at a near-native level
- You speak English well enough to communicate professionally every day
- You are available to work full-time and on a fixed schedule
- You have in-depth knowledge about gaming, and you love anything related to video games
- You own a PS4, Xbox One, next-gen console, or modern gaming PC/laptop
- You are a fast learner and know when to take initiative
- You’re a natural trouble-shooter and problem-solver
- You have a dedicated quiet workspace within your residence
- Experience in a customer service environment or international business setting is a plus!
PC requirements:
- An internet speed of min. 4 Mb/s download and 1,5 Mb/s upload internationally
- A minimum of 6GB RAM with a 64-bit Windows version or MacOS
- An i5 processor or better/ similar, max. 3 years old
- A smartphone usable for two-factor authentication that runs at least:
- Android 4.4 or newer
- Apple iOS 10.0 or newer
We offer:
- A position at a fast-growing company with ambitious, A-level clients
- A casual, international environment where you’ll work with people from over 40 nationalities
- The flexibility to work from anywhere in the world
- Less wasted time on long commutes between home and work
- Cutting-edge tools and training opportunities
A fun and engaging community of gamers just like you
About us
5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.
As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.