About the Role
Title: L1 Technical Support Consultant (Colombia)
Location: Bogotá Bogota CO
Job Description:
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do:
- Provide exceptional technical support via chats and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers’ satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience with handling and troubleshooting IT environments (e.g., networks, system, security)
- Knowledge of various operating systems (Linux, Mac, and Windows), including troubleshooting
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Will be a great plus:
- Experience with HubSpot or similar CRM systems
- Basic understanding of cybersecurity terminology
- Reading and understanding automation and scripting abilities (PS, Python, Bash)
- Ability to do online research and to qualify leads through Google search, LinkedIn, and other sources