Help shape meaningful experiences for members and providers while working remotely with Molina Healthcare. If you have a passion for service excellence and thrive on solving complex challenges, this is an opportunity to make a real impact.
About Molina Healthcare
Molina Healthcare is a Fortune 500 organization committed to providing quality healthcare to individuals and families receiving government assistance. With a nationwide presence, Molina is dedicated to improving lives through compassionate care and innovative solutions.
Schedule
- Full-time
- Remote role with EST hours
- Some flexibility required to support multiple states and product lines
What You’ll Do
- Own, handle, and resolve complex customer issues with accountability and urgency
- Provide service support across phone, chat, email, and other contact center channels
- Assist agents with escalated cases, recognize trends, and suggest solutions to leadership
- Collaborate with teams across departments to coordinate timely problem solving
- Document all interactions accurately and achieve call center performance goals
What You Need
- Associate’s Degree or equivalent experience (Bachelor’s preferred)
- 5–7 years of customer service or contact center experience (7–9 preferred)
- Strong technical expertise with escalations and contact center systems
- Proven ability to manage escalations, provide training support, and deliver stellar customer service
Benefits
- Competitive hourly pay range: $21.16 – $38.37 (based on location, experience, and education)
- Comprehensive health benefits and rewards package
- Opportunities for professional growth and advancement
Join a mission-driven team where your work directly improves member and provider experiences.
Take the next step in your career with Molina Healthcare.
Happy Hunting,
~Two Chicks…