About the Role
Learner Support Agent
Brazil
Product /
Full-time /
Remote
About Voxy
Voxy is an innovative corporate training solution that has been used successfully by hundreds of corporate clients around the world to upskill their teams. Our AI-driven platform, accessed both on desktop and any mobile device, allows each learner to follow a fully personalized and highly engaging learning experience. Voxy’s comprehensive content library covers more than 45 technical and soft skill courses and 25,000+ English lessons taken from renowned resources such as the AP, the Financial Times, Bloomberg, and more. Voxy courses are accompanied by certified teachers who offer round-the-clock, remote live instruction, empowering people to improve communication, foster collaboration, and grow global businesses. Our scalable solution, facilitated by our comprehensive admin reporting dashboard, results in an effortlessly inclusive program, designed to drive results for modern learners.
Backed by leading investors in education and technology, Voxy was founded in New York City and has teams across Brazil, Chile, Europe, Mexico, Malaysia, Thailand and the U.S.
We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we’d love to talk.
Team at Voxy
As a part of the Voxy’s Learner Success Team, the Learner Success Representative will be responsible for supporting the needs of our learners to ensure that they stay motivated and engaged throughout their course experience. In the interactions with students, you’ll:
• be supportive and encouraging throughout the learning process,
• be patient, amiable, and good listeners,
• engage them to participate and submit their ideas/feedback, and
• be confident and proactive but not pushy.
What You’ll Be Doing
- Manage large amounts of incoming emails, live chats, and phone calls
- Identify and assess learners’ needs (technical, pedagogical, and motivational, in nature)
- Correctly tag customer interactions
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints and provide appropriate solutions and alternatives within time limits
- Follow up to ensure resolution
What We Are Looking For
- 2+ years experience as a customer support representative
- Proficiency in English, Portuguese and Spanish
- People person who exercises diplomacy, tact, and grace under pressure when working through customer issues
- Strong verbal and written communication skills, with a particular expertise in writing simply and concisely
- Has a passion for language-learning (to empathize with our learners!)
What Would Be Nice to Have
- Experience working in a growing business environment a plus
- Familiarity with Zendesk is a plus