Job Description
Legal Support Associate
FLORIDA-US
We’re on a mission to help the world work Anywhere. Whether working from home, an office, or Anywhere, we offer products and services designed to help people work and learn together, whether they’re across a table or across the world. Work is what we do, not where we do it. We are looking for a Legal Support Associate to join our team! Please see below for more information:
Your Role
Please watch this Day in the Life of a CX Associate video: https://www.youtube.com/watch?v=aY2-oeiXP4w
- You will be primarily taking calls from attorneys and the legal industry, however, you will occasionally still receive calls from other accounts that are non-legal as well to support with overflow.
- In this role, you will be taking inbound calls, capturing incoming leads, taking orders, scheduling appointments, and forwarding messages to our clients in a fast-paced environment, while working from the comfort of your own home.
- You will work from your computer for the duration of your shift and regularly work 40 hours per week.
Your Skills.
- An excellent communicator, verbally and written.
- Growth mindset, and is excited to learn new things.
- Passionate about customer service.
- People-focused, friendly and knows how to listen.
- Dependable and shows up when expected.
- Above-average computer skills, including typing.
- The ability to stay calm and efficient under pressure.
- Willingness to complete an introductory learning and development phase at satisfactory levels.
- Previous experience working in the legal field for at least one year is preferred.