Support customers through the full auto insurance claim process, from first notice of loss to repair coordination, ensuring a smooth and professional experience.
About TP
TP is a global digital business services company delivering advanced, tech-powered solutions that help top brands streamline operations in sustainable ways. With more than 500,000 team members speaking over 300 languages, TP blends technology and human expertise to provide exceptional service while supporting communities and the environment.
Schedule
- Full-time, remote position (U.S.)
- Paid training provided
- Collaborative, virtual team environment
What You’ll Do
- Connect with customers by phone to file and update auto insurance claims
- Assist with claim follow-ups, repair scheduling, and rental arrangements
- Communicate with medical providers, law enforcement, and other insurance companies as needed
- Coordinate with adjusters, managers, and other team members throughout the claims process
- Escalate cases when appropriate and maintain detailed documentation for auditing and reporting
- Provide feedback on recurring issues and opportunities for process improvement
What You Need
- Active home state Adjuster Insurance License in good standing (no active appointments)
- 6+ months of customer service experience preferred
- Must be 18 or older with a high school diploma or GED
- Ability to type at least 25 WPM
- Proficiency with Windows-based computer systems and desktop applications
- Strong oral and written communication skills
- Logical problem-solving and organizational skills
- Reliable internet meeting these requirements:
- Download speed ≥ 15 Mbps
- Upload speed ≥ 5 Mbps
- Ping under 50ms, no packet loss
- No satellite, mobile data, P2P, or VPN connections
- Quiet, distraction-free workspace
Benefits
- Competitive wages
- Full benefits (medical, dental, vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
- Career advancement opportunities in a global organization
Join TP and help deliver exceptional claims support while being part of an inclusive, growth-oriented culture.
Happy Hunting,
~Two Chicks…