About the Role
Title: Licensed Crisis Counselor – Fully Remote in Nashua, New Hampshire
Location: Nashua, New Hampshire
Work Type:
Time Type: Full time
Job Type: Employee
Category: Health Care
Job Description:
Education, Licensing, and Experience Requirements
- Education Requirement:
- MSW, PsyD, or PhD in a behavioral health field
- OR M.A. or M.S. in behavioral health with a clinical practice emphasis from a program accredited by COAMFTE, CACREP, or CORE
- Licensure Requirement:
- Must reside in and possess an active professional license in New Hampshire.
- Experience Requirement:
- Minimum of 1 year direct experience in Behavioral Health or Social Services
- Location Requirement:
- Fully Remote in New Hampshire
Who You Are:
You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.
You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.
Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. You have a secure, HIPAA-compliant workspace with a locking door which is a non-negotiable to ensure caller confidentiality and privacy. Additionally, you embrace Protocall’s fully remote work model, ensuring you have a stable, wired internet connection that directly connects to the work computer provided by Protocall. This setup must meet company standards to maintain the safety and trust of callers.
Primary Responsibilities:
- Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.
- Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.
- Build rapport and foster client engagement during calls.
- Assess and mitigate risk while maintaining accurate, thorough documentation.
- Provide resources, information, and referrals as needed.
- Assist callers in identifying positive coping strategies and developing safety plans.
- Intervene during emergencies when necessary.
- Stay calm, professional, and focused while multitasking in a fast-paced environment.
- This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need.