About the Role
Title: Licensed Customer Care Agent (Temporary)
Location: Remote
Job Description:
Who We’re Looking For – Licensed Customer Care Agent (Temporary)
As a Medicare Call Center Customer Service Agent (Temporary), you will play a pivotal role in providing exceptional customer service to Medicare beneficiaries. You will be responsible for answering customer inquiries, resolving issues, and completing daily tasks assigned by management. This role requires individuals who are licensed and possess a UA (Unavailability of Assistance) rate of 20% or lower.
The Impact You Will Make
- Answering incoming calls from Medicare beneficiaries and providing accurate information and assistance.
- Resolving customer inquiries and issues promptly and professionally.
- Completing daily tasks assigned by management within specified timeframes.
- Participating in special projects as needed, demonstrating flexibility and adaptability.
- Maintaining a positive and responsive attitude towards customers and colleagues.
- Being coachable and receptive to feedback to continuously improve performance.
- Participating in chat support and group activities to enhance team collaboration and knowledge sharing.
- Attending meetings and training sessions to stay updated on Medicare policies, procedures, and product knowledge.
- Upholding compliance with all relevant regulations and guidelines governing Medicare customer service operations.
- Demonstrating strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
- **Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities, duties, and skills required. Management reserves the right to revise the job description or require other tasks be performed when the circumstances warrant.
What You Bring:
- Active licensure or certification relevant to Medicare or healthcare (e.g., insurance agent license).
- Previous experience in a customer service role, preferably in a call center environment.
- UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist customers.
- Strong problem-solving skills and the ability to handle customer inquiries and issues with empathy and professionalism.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Positive attitude and willingness to take on challenges with a solutions-oriented approach.
- Excellent interpersonal skills and the ability to work well within a team.
- Proficiency in computer skills and familiarity with customer relationship management (CRM) software.
- Flexibility to adapt to changing job requirements and schedules.
- Commitment to continuous learning and development to enhance job performance and customer satisfaction.