About the Role
Title: Licensed Customer Service Representative
Type:Remote and Hybrid
Location: Cherry Hill United States
Job Description:
Overview
Join the team at American Collectors Insurance, where passion meets protection!
We are looking for Licensed Customer Service Representatives (CSR) to join our underwriting department.
Licensed CSRs work alongside our underwriters in our Customer Care Center. They are the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect them to provide the best possible customer service while maintaining our underwriting integrity.
This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills and the ability to thrive in a fast-paced environment.
This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Cherry Hill, NJ.
In this role you will:
- Address client needs and concerns via phone and email
- Maintain and utilize a working understanding of underwriting compliance guidelines
- Answer back-to-back inbound calls
- Make outbound calls as needed
- Establish customer relationships and follow up with customers
- Provide prompt, accurate and friendly customer service
- Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals and billing clarifications