About the Role
Licensed Health Insurance Agent
- 1293
- Remote, United States
Job Description
About Us
Our culture is based on connection, and that fuels our outstanding performance. At BroadPath, we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industrys best workforce and enabling our associates to reach their full potential. BroadPath is where connection happens.
Today, we provide services toFortune10 Health plan companies and Healthcare providers. BroadPath essential business functions include customer experience, sales, and back-office operations.
Overview
The Licensed Health Insurance Agent is responsible for providing consultative recommendations and answers inbound calls of those interested in purchasing insurance plans and benefits. This includes qualification of Consumer, complete needs assessment, educate on plan benefits, and steer towards an appropriate Medicare & Retirement plan when applicable. Agent will attend coaching session and receive updates from leadership. Agents are expected to adhere to schedules, follow consultative selling practices, provide a positive consumer experience, and strive towards sales goals. Agents will abide by all BroadPath Policies and Procedures including but not limited to Certification, Compliance and any other Client specific Policy and Procedure outlined in the SOW and in the Standard Operating Procedures.
Responsibilities
Where You Come In
Assist Medicare-eligible individuals telephonically in the following ways:
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to qualified lead and ultimately sale
- May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
- Educate Members and potential members on plans benefits and details based on consumer needs
- Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
- Secure compliant enrollment into appropriate plan
- Meet the goals established for the position in the areas of sales quota, quality, attendance and other performance criteria
Meet and maintain requirements for agent license, appointments, and annual product certification
Bonus Pay & Perks
- $300 Sign-on Bonus
- $600 End of Season Stay-on Bonus
- Exclusive Weekly Bonus Incentives, Uncapped Employee Referral Program & Weekly Pay Days!
Additional awards may be given for team contests, promotions, recognition, etc. at your departments discretion for other KPIs during the season.
Qualifications
What It Takes to Succeed
- High School Diploma or higher degree completed
- 6 months of experience in a call center or similar structured work environment
- 6 months of sales experience
- Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops
- Must have an active Health Insurance License in state you reside in currently.
- Ability to obtain additional insurance licenses if required by business
- Ability to not only understand complex Medicare programs but be able to explain/articulate Medicare programs to consumers in ways that are clear, correct and objective.
- Ability to multi-task, which includes the ability to understand multiple products and multiple levels of benefits within each product.
- Ability to remain focused and productive each day though tasks may be repetitive.