Job Description
Licensed Property & Casualty Insurance Agent – Remote USA
Bringing smiles is what we do at TTEC for you and the customer. As a Licensed Property & Casualty Insurance Agent working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Some upselling of products or services to existing customers may be required
What You Bring to the Role
- Active Property and Casualty License
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Integrity to follow guidelines on maintaining members’ privacy
- Computer experience
- High speed internet (> 25 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in