Job Description
Title: Linux Technical Support – Remote
Location: Louisville KY US
- Employees can work remotely
- Full-time
Company Description:
Can you excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success? Do you have the ability to handle clients professionally and calmly while working to diagnose and resolve complex technical issues? Are you organized and detail-oriented, ready, able and excited by solving problems?
Join us.
Job Description:
Were Sutherland, and we currently seek technical support professionals to join the team supporting one of our clients, a leading cybersecurity organization focused on defending sensitive digital data from theft, loss and threats. This is a work from home, remote opportunity.
In this role, you will use your strong problem determination, isolation, and root cause analysis skills to own & resolve issues for our enterprise-level customers. The daily work includes, but is not limited to, providing configuration help; updating support cases to record progress of issues; hosting shared sessions with customers to diagnose reported problems; interacting with internal teams for items that require escalation, and documenting technical solutions and product information in the knowledge base. You will also participate in on-call support 24×7 rotation as assigned.
We offer:
- Attractive hourly rate of $20
- Medical, dental and vision benefits, EAP and other health & wellness offerings
- Generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Qualifications:
Requirements:
- At least one year of experience using Linux in a technical support/help desk environment, with demonstrated knowledge of Windows or Linux Server management; and understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL & Exchange
- Ability to troubleshoot and resolve software applications and complex distributed system environments involving multiple configurations and protocols
- Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
- Strong written and verbal communication skills
- Candidates should be flexible working evening and weekend shifts