About the Role
Title: Manager 2, Technical Enablement Management
Location: Dublin, Ireland
Job Description:
We are Datadog’s in-house product experts. The technical solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value.
What You’ll Do:
- Manage, develop, and mentor a fast-paced team of TEMs with a Player / Coach approach
- Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities
- Oversee successful onboarding, development and education of new and existing TEMs
- Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
- Work with sales and customer success teams to understand a customer’s IT Operations environment to provide recommendations that will maximize Datadog’s value.
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously iterate on best practices for technical product adoption and customer success
Who You Are:
- Someone with a history of learning new skills
- Passionate about people management and/or mentorship with previous experience leading a team
- A self-starter, tech-savvy professional who can easily understand a company’s business requirements and explain Datadog’s value and technical details to C-level executives, a technical guru and everyone in between
- Experienced with AWS, Azure or GCP
- Experience planning for and providing training in a professional setting
- Able to sit up to 4 hours, traveling to and from client sites;
- Able to travel via auto, train or air up to 30% of the time
Bonus Points:
- Previous experience working as a technical trainer supporting mid-market and/or Enterprise customers in the cloud space
- You have experience using Datadog and/or other cloud monitoring tools.
- Hands on experience with the following types of technologies:
- Scripting languages like Python, Javascript, Ruby, etc.
- Configuration management tools like Chef or Puppet
- CI/CD tools, such as Jenkins, Gitlab etc.
- Containerization tools e.g. Docker, Kubernetes, etc