About the Role
Title: Manager, Customer Success – Brazil Market
Job Description:
Remote – Colombia
POS-28281
Manager, Customer Success – Brazil Market
As the Manager of HubSpot’s Brazil Customer Success Team, you will play a pivotal role in shaping the success of our customers and team in one of our fastest-growing markets. You’ll be responsible for hiring, developing, and coaching a high-performing team of Customer Success Managers (CSMs) who are dedicated to helping Brazilian businesses thrive with HubSpot.
This role goes beyond management—you’ll be a strategic partner, working cross-functionally with Sales, Contract management, Onboarding, Technical support, Marketing, and other teams to deliver an exceptional customer experience. Your leadership will directly impact customer retention, growth, and long-term success in Brazil.
We’re looking for a dynamic, customer-obsessed leader with a problem-solving mindset, strong analytical skills, and the ability to inspire and develop a team. If you’re passionate about empowering both customers and CSMs to grow, and you have the experience to prove it, this is your opportunity to make a significant impact at HubSpot. Come lead with us and help shape the future of HubSpot in Brazil!
In this role, you’ll get to
- Hire, train, and mentor a team of Customer Success Managers, fostering a high-performance culture and professional growth.
- Define and implement customer success strategies tailored to the Brazilian market, ensuring alignment with regional and company goals.
- Track team performance using key metrics (e.g., retention, expansion) and drive continuous improvements.
- Drive customer retention and expansion opportunities by ensuring the team delivers measurable value to customers.
- Act as the escalation point for complex customer issues, ensuring quick and effective resolutions while maintaining customer satisfaction.
- Work closely with Sales, Product, Support, Contract Management, Partner Development and Marketing teams to improve the customer experience and drive revenue growth.
- Gather and analyze customer feedback to influence product development and improve service offerings.
- Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in the leadership team.
- Contribute to and co-manage regional and organization-wide initiatives focused on the development of the Brazilian market and the brand positioning of HubSpot in the country.
We are looking for people who have
- Trilingual with business level proficiency in Portuguese, English and Spanish.
- Experience managing a customer facing team servicing the Brazilian tech market.
- Experience working at a Marketing, Software, management and/or Consulting company.
- A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment.
- Record of success collaborating with all levels of internal management.
- Experience navigating and resolving customer escalations.
- A proven track record of executing bold growth strategies and overperforming against company targets and expectations.
- Excellent leadership, organizational, problem solving, and decision-making skills.
- An entrepreneurial and curious spirit with initiative and drive to pursue new ideas.
- A deep understanding of Marketing, Sales and Customer Success best practices.
- A background using data to analyze results and make decisions.
- The ability to communicate effectively in small and large groups.
- This role is open to remote candidates that are based in Colombia.