Job Description
Manager, Design Services
Location: Remote, US
Category: Sales
Requisition ID: 236132
Job Description
Wayfair is looking for a creative, driven, entrepreneurial design sales manager to help build one of our newest consumer-facing sales teams. This role will be responsible for growing and leading our team of virtual design sales consultants who work with customers to create a home they love based on their individual budget, style and space.
What you’ll do:
- Manage, develop and motivate your team of virtual design sales consultants to meet or exceed sales, customer satisfaction and revenue targets
- Guide your team with your knowledge of interior design process (including reviewing moodboards, guiding designers on customizations, communicating with suppliers, closing the sale, etc)
- Take ownership over execution and enhancements of design team structure, processes, and tooling required for designers to succeed
- Respond in a professional and courteous manner to escalated customer inquiries, requests or complaints to reach an effective resolution
- Makes recommendations and/or takes corrective action to manage performance as appropriate
- Works closely with Talent Management and senior leadership to address and resolve employee issues
- Reviews time off requests as appropriate to match staffing level requirements
- Establish new workflows, trial new software / tools, build scalable processes and tests from scratch
- Build strong relationships with our supplier and cross functional partners
- Partner with Design Services business and strategy team to manage team effectiveness and quality, customer satisfaction, sales volume, relationships
- Exemplify a positive and professional attitude on a daily basis with customers and your team members
- Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
- Plan and execute team engagement activities, sales contests, and continuous education classes.
What you’ll need:
- Bachelor’s Degree (Interior Design or related field)
- 3+ years of sales experience (preferably in a design-related environment)
- 2+ years prior management experience
- Experience with Salesforce preferred, familiarity with Design tools (AutoCad / Revit / other)
- Experience with managing and motivating a virtual distributed team (preferred)
- Passion for great customer service and a drive to exceed sales targets
- Strong organization, self-motivation, communication and relationship management skills
- Track record of thriving in a fast paced and changing environment
- Demonstrated use of technology to drive business results, ability to learn new software programs quickly
- Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
- Dedicated private workspace (Wayfair provides all necessary computer equipment)
- Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems