About the Role
Title: Manager, End User Support
Location: Denver CO United States
Job Description:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Responsibilities
- Managing and serving as single point of contract for all day-to-day operations activities encompassed in the Contract (Medicaid Enterprise Data Warehouse).
- Overseeing operations and maintenance staff for End User Support Call Center, Training, System Documentation and Performance Reporting.
- Assisting the customer’s Project and Contract Manager(s) with Contract monitoring to ensure that Contract responsibilities and performance standards are met.
- Developing operational policies and procedures to ensure timely and accurate reporting deliverables.
- Communicating deliverable project timelines and potential risks.
- Monitoring and coordinating the transfer of data and deliverables between the data warehouse and other vendors, providers, or other State agencies.
- Providing training, user support, and Help Desk functions.
Qualifications
- Have a bachelor’s degree.
- Possess a minimum of five years’ supervisory or management experience.
- Demonstrate a minimum of three years’ experience working in end user support.
- Show proven ability to manage operations that include transaction processing and other activities, preferably in government services to consumers, particularly health and human services or an equivalent combination of education and experience.
- Display proficiency with Microsoft Office Suite.
- Have experience in public sector healthcare, Medicaid and/or CHIP desired.
- Able to travel as needed.