Job Description
Manager of Professional Services
Who You Are
Are you the kind of person who thrives on bringing order to chaos, navigating the intricate landscape of project management with a touch of wit and humor? Do you have 5-10 years of experience orchestrating successful service projects, ideally with a background in the events industry? If you’re someone who can seamlessly blend seasoned project delivery expertise with a fun and engaging approach, then you might be the perfect fit for our team. Join us if you’re passionate about events, have a proven track record of leading project teams, and you love to make sure the trains run on time!
About the Role
In this role you will:
- Take charge of planning, executing, and closing out Professional Services projects, ensuring they align with customer expectations and organizational goals.
- Collaborate with customers to define project scope, objectives, and deliverables, quote cost, deliver on budget, establishing a solid foundation for successful project outcomes.
- Lead a dynamic project team, fostering a collaborative and efficient working environment, while also ensuring individual team members thrive in their roles.
- Drive the development and improvement of project management processes, contributing to the overall efficiency and success of our Professional Services initiatives.
- Proactively identify and address project risks and challenges, finding innovative solutions to keep projects on track and within scope.
- Collaborate with cross-functional teams to ensure seamless integration of Professional Services with other aspects of our technical solutions.
What You’ve Done Before
- Proven track record of successfully managing multiple, simultaneous end-to-end projects as fee for service, from initiation to delivery, ensuring projects are completed on time, within scope, and meeting quality standards
- 5+ years Services delivery experience
- Demonstrated ability to engage with customers, understand their requirements, and effectively manage expectations throughout the project lifecycle
- Experience in efficiently allocating resources, leading project teams, and fostering a collaborative work environment
- Experience quoting costs for development services and delivering those services on budget and on time
- Experience in facilitating effective communication within project teams and with customers
- Sourcing contract resources to meet contract requirements and managing their deliverables.
- Empathy, Honesty, and Transparency
- Ability to gracefully work through challenges of a fast paced, fast growing startup
- Strong interpersonal communication skills,
- The ability to multitask and manage pressure with a smile
- No problem with working remotely our whole team is distributed!
It’d be Great if You’ve Done This
- Previous experience with Swoogo or similar event management platforms, showcasing your familiarity with our tools.
- Additional skills or experiences that align with the unique needs of our Professional Services team and the challenges we tackle daily.