Lead the team that turns brand-new customers into confident, successful Pros, fast. This is a high-impact leadership role where your coaching, accountability, and operational rhythm directly drive retention, quality, and the customer experience.
About Housecall Pro
Housecall Pro builds software that helps home service professionals run and grow their businesses. Their tools support scheduling, dispatching, payments, and more, with one mission: champion Pros so they can save time, scale up, and live well. They’re a fast-growing company with a strong product culture and a people-first mindset.
Schedule
- Remote (United States)
- Full-time
- Compensation: $74,000–$82,500 OTE ($51,900–$57,750 base + 30% performance bonus)
- Equity eligible (per company plan)
- Final pay determined by skills, experience, and geographic location
What You’ll Do
- Drive key team metrics including first response time, first 30-day success metrics, retention rates, QA scores, and more
- Manage team scheduling and daily attendance to ensure coverage and staffing needs are met
- Build a supportive, growth-oriented environment that develops high-performing coaches
- Hold regular 1:1s to coach performance, remove blockers, and identify development opportunities
- Lead training and coaching sessions to strengthen onboarding best practices and customer outcomes
- Stay current on product updates and feature releases, then translate changes into team readiness
- Partner with leadership on evolving priorities and execute on new operational needs as they arise
- Support hiring efforts through interviews, candidate reviews, and selection support
What You Need
- 2+ years of full-time experience in customer support, account management, sales, or a related field
- 1+ years of people management experience leading teams of 10+
- Bachelor’s degree or equivalent related experience
- Experience using AI tools to increase quality and efficiency of work
- Strong organizational and leadership skills with the ability to prioritize in a fast-paced environment
- Excellent communication and interpersonal skills with a focus on team development and customer satisfaction
Benefits
- Medical, dental, vision, life, and disability coverage
- 401(k)
- Flexible, take-it-as-you-need-it paid time off and paid holidays
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- Paid parental leave and Employee Assistance Program (EAP)
If you’re ready to lead from the front, build a strong team culture, and hit metrics that actually matter, get after this one.
Help your team help Pros win, and build something scalable while you’re at it.
Happy Hunting,
~Two Chicks…