Job Description
Mechanical Claims Specialist – Bilingual French
Remote U.S. or Canada
Career area Insurance
Work Location(s)
1100 Virginia Drive, PA, 1450 American Lane, IL, 150 California Street, CA, 1902 Wright Place, CA, 2000 Westinghouse, PA, 2911 Lake Vista Drive, TX, 500 Woodward Avenue, MI, 535 Anton, CA, 5851 Legacy Circle, TX, 601 S. Tryon Street, NC, Shoal Creek, TX, WFH – British Columbia, BC, WFH – Manitoba, MB, WFH – New Brunswick, NB, WFH – Nova Scotia, NS, WFH – Ontario, ON, WFH – Quebec, QC, WFH – Saskatchewan, SK
Remote? Yes
Ref # 16580
Working time Full time
Ally and Your Career
Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.
From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
*Must be bilingual French to apply (will consider bilingual Spanish candidates as well)
*Position is REMOTE U.S. or Canada
*This position has a set pay…
- US – $26.5 * 2080 (40 std hrs/week) = $55,120 + 5% annual bonus
- CAN – $26.5 * 1950 (37.5 std hrs/week) = $51,675 USD | $69,806 CAD + 5% annual bonus
Are you an auto mechanic, dealership service manager, service technician, a recent grad with auto mechanics education, and/or someone who has a love and passion for all things auto? The Mechanical Claims Specialist (MCS) role at Ally is perfect for those who love working with cars but are tired of the manual labor and retail hours that go along with it!
The MCS partners with our selling dealers, repair facilities, and retail customers to provide support to dealers, repair facilities, retail customers, and financial institutions. Using their mechanical experience & knowledge, they provide policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.).
The Work Itself
- Leverage your automotive technical knowledge to assist selling dealers and repair facilities file claims using systematic listening and probing approach
- Respond to inbound calls and written correspondence from customers, selling dealers, repair facilities, and financial institutions to assist with policy administration and claim inquiries
- Achieve total customer satisfaction when handling contract and claim matters
- Check for existing case information through research, manuals, database or contacts
The Skills You Bring
- 2 + years’ experience in automotive repair industry preferred; we love to hire auto mechanics, service or parts personnel from dealerships, service technicians, employees from auto retail stores, and recent college grads with technical degrees/certifications in automotive technology
- Fluent bi-lingual skills both written and verbal (French) required. Will consider bilingual Spanish too.
- Strong mechanical background with ability to communicate effectively with repair facilities to acquire necessary information and provide world class service to our customers
- Problem solver with the ability to negotiate and make quick decisions while managing conflicting priorities
- Knowledge of computer basics and navigation of technical platforms; must pass virtual mechanical test as part of the interview process