Job Description
REMOTE MEDICAL ASSISTANT
- Hayward, California
- Job Type Contract
- Req # SFR-592609
JOB DESCRIPTION
You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs
- Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination
- Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
- Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.
- Primary work will come from inbound calls, outbound calls, and email support requests
MINIMUM REQUIREMENTS
- At least 1 year of directly related medical assistant experience (does not include externships or internships)
- Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.)
- Needs to be tech savvy: experience working with technology, computers, electronic medical records, etc.
- High School Diploma or GED equivalent
- A great communicator – both written and verbal
- Must have good internet connection because remote role
DESIRED SKILLS
- Experience in telehealth (working remotely)
- Experience working at a startup (fast paced, changing environment)
- Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)
- Bachelor’s Degree