About the Role
Medical Enrollment Associate/Inside Sales
remote type
Remote
locations
NC – Work from home
time type
Full time
job requisition id
R0212255
Full TIme
Remote
Salary Range $17.00 – $18.
Position Summary
We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. Accordant’s care management programs bring members and their health care providers together to bridge the health care experience.
As an Outbound Enrollment Representative, you will work directly with our patients/members to understand their complex medical conditions and explain the available programs that will assist with their care and help improve their quality of life. In this role you will initiate interaction with members through outbound calls, educate the members on our health and wellness programs, and & encourage member to participate. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. Inside sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.
This role requires at least 4-5 weeks of remote paid training.
This role is a full-time, permanent position. The regular shift would include M-F: 9-6 with one day a week rotating evening shift of 12-9 weekly.
Performance is monitored and measured in accordance to established production goals.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
1+ years of experience in a medical or healthcare environment, Inside sales role or customer service/call center environment
1+ years experience using Microsoft Office: Word, Excel, and Outlook – must be able to toggle between multiple systems
Preferred Qualifications
Experience in the healthcare industry
Specialty pharmacy background
Experience in an inside sales role
Education
High School Diploma or GED required