About the Role
Title: Medical Equipment Installer
Location: Phoenix AZ United States
Job Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you an independent go-getter that is mechanically inclined and that makes Customer satisfaction and safety their top priorities? Come join our team, as a Medical Equipment Installer! Under the general direction of the Installation Project Manager, you will provide complete equipment installation, in accordance with plans and specifications, including scheduling, delivery, installation, check-out, and final inspection of equipment.
This is a high travel/commute role with significant driving and likely overnight stays. Average overnight travel may be 3-4 days a week, depending on location and business needs.
This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Arizona.
Duties
- Collaborate with Installation Project Manager to schedule product installation in coordination with equipment delivery, customer availability, and construction schedules.
- Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site.
- Verify that equipment delivered to the customer matches the order. If the order does not match, contact Installation Project Manager for direction.
- Perform installation of STERIS products, including, but not limited to: uncrating; assembling; setting or lifting product into place; leveling; connecting utilities; and testing unit.
- Must be capable of independent work.
- Complete service documentation electronically.
- Test unit with live utilities and initiate a basic cycle to verify the integrity of the installation work performed.
- Provide daily email updates to keep all parties informed and ensure timely in-service, hand off to local technicians, and customer satisfaction.
- Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site.
- Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
- Maintain tools. Submit an annual inventory to assigned manager.
- Maintain an installation materials inventory (consumable products) in line with scheduled installation activity.
- Other duties as assigned.
Required Experience
- High School Diploma/GED with 5+ years of experience, or an Associate’s degree in Electronics, Mechanical or similar degree, plus 1+ year(s) of related experience.
- Excellent interpersonal and Customer communication skills (verbal and written).
- Strong technical and troubleshooting skills.
- Proficiency in computers and Windows software.
- Plumbing, electrical, and mechanical. knowledge.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside “normal business hours” and travel to support business needs.
- Valid driver’s license.
Physical Requirements
- This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
- Perform work from floor level to above shoulder height. This may include using ladders and/or scaffolds.
- Routinely lift/lower/carry 1 to 35 pounds and occasionally lift/lower 36 to 49 pounds.
- Walking and standing for extended periods of time.
- Working in confined spaces and variable temperatures.