Be the calm, clear voice members reach when healthcare gets confusing. If you can handle high-volume calls and chats with compassion, accuracy, and follow-through, this role lets you guide people from “I’m lost” to “I’m good.”
About Included Health
Included Health delivers integrated virtual care and navigation to help people access high-quality care more easily. Their mission is to raise the standard of healthcare for everyone by breaking down barriers across physical, behavioral, acute, and chronic care. They provide members advocacy, guidance, and access to personalized virtual and in-person care, all in one experience.
Schedule
- Full-time
- Remote
- Requires a secure, distraction-free home office
- High-volume inbound calls and chats throughout the day
What You’ll Do
- Answer a high volume of inbound calls and chats from members, providers, and vendors with a respectful, compassionate, solution-oriented approach
- Work with your team to manage all member inquiries and aim for first-call resolution
- Own the member journey end-to-end by researching and resolving complex cases
- Support members with health plan questions including billing and claims, prior authorizations, and benefits coverage
- Guide members to the best-fit services, including virtual care, second opinions, and other healthcare resources
- Route clinical opportunities internally and help ensure continuity of care
- Explain benefits clearly so members can make informed healthcare decisions
- Use VoIP phone systems (e.g., CXOne), Google apps, Apple products, and CRM software to document and manage interactions
- Represent Included Health’s mission and scope of services consistently across every interaction
- Maintain high-quality service that is perceptive, skilled, and member-focused
What You Need
- Bachelor’s degree plus 2 years of healthcare experience, or 5 years of relevant healthcare experience
- Experience using VoIP phone systems (e.g., CXOne) and comfort handling high call volume all day
- Strong working knowledge of Google apps, Apple products, and CRM tools, with the ability to adapt to proprietary systems
- Strong communication skills with a calm, empathetic, solutions-first approach
Benefits
- Pay: $21.00 per hour for this contract position (U.S. new hire rate)
- Medical and dental benefits provided and managed by the contracting agency
- Eligible to transition to a permanent role after 5 months of contract work
- Included Health permanent benefits and compensation may include:
- Medical, dental, and vision insurance, plus IH4IH benefits from day one including free virtual primary care, urgent care, and behavioral health
- Employee Assistance Program and Golden Ticket program for family and friends
- New hire rate of $24.10 per hour for permanent roles
- Work-from-home stipend to cover internet expenses
- 401(k) with 50% match up to 6% starting January 1, 2026
- Paid time off, parental leave, company holidays, and paid volunteer time
- Career advancement and professional development opportunities
These roles move fast because the work matters—if you can handle the volume and keep people feeling cared for, apply now.
Be the guide members remember when the system felt impossible, and make healthcare feel human again.
Happy Hunting,
~Two Chicks…