Be the first point of contact for members while delivering best-in-class service and support.
About Connexus Credit Union
Serving members across all 50 states, Connexus Credit Union is a member-owned cooperative committed to returning profits to members through high yields on deposits and competitive loan rates. As a remote-first employer with most employees based in the upper Midwest, Connexus fosters collaboration, professional growth, and holistic wellbeing for our team.
Schedule
- Full-time, remote role (eligible states: FL, IL, IN, IA, MI, MN, MO, OH, TX, WI)
- Standard hours: Monday–Friday, 9:30 AM – 6:00 PM CST
- No on-call expectations; occasional Saturday shifts may be scheduled in advance
Responsibilities
- Provide omnichannel support to members and prospective members (phone, email, online banking, debit card, and payments).
- Deliver consistent, positive member experiences using active listening, empathy, and de-escalation skills.
- Safeguard member assets by adhering to risk mitigation procedures and confidentiality standards.
- Accurately document all member interactions, call history, and case notes.
- Meet or exceed performance metrics including call volume, quality, and first-call resolution.
- Educate members on Connexus products, services, and digital tools to build trust and strengthen relationships.
- Participate in projects, volunteer for initiatives, and take ownership of personal development.
Requirements
- 1+ years of related customer service or call center experience required
- High school diploma or GED required
- Strong written and verbal communication skills
- Ability to multi-task, remain professional under pressure, and provide positive member experiences
- Proficiency with Windows, internet research, and database tools
- Coachable with a strong desire to learn, adapt, and grow
Benefits
- Competitive pay with opportunities for growth
- Health, dental, and vision insurance
- 401(k) with employer contributions
- Paid time off and holidays
- Employee development programs
- Recognition as a Best in Class Employer (Gallagher, 2024) and Best Place to Work in IT (Computer World, 2025)
Why Join Connexus?
As a Member Contact Center Consultant, you’ll be the voice of Connexus, building trust with members across the country while growing your skills in a collaborative, remote-first environment. This is your opportunity to join a credit union that puts people first—members and employees alike.
Happy Hunting,
~Two Chicks…