Job Description
Member Enrollment Specialist (full-time)
Remote
OVERVIEW
Wellth is a fast growing digital health company based in Los Angeles that just raised our Series B from leading investors including SignalFire. We use behavioral economics, habit science, and technology to motivate behavior change in some of the highest need and most underserved populations in the US, drastically changing their health outcomes for the better. We have demonstrated our results with several large health insurers (e.g., cut down hospitalization rates by 44% on behalf of Centene AZ) and now are scaling rapidly (>120% year over year revenue growth). Our goal is not to just be another digital health startup but to be the category leader in improving health outcomes for hard to engage populations.
JOB DESCRIPTION
As a Member Enrollment Specialist, you will be the first point of contact to our prospective members, with the task of contacting them via phone to introduce and explain the Wellth program and assist them with enrollment by showing them how to download and use our app. You will also work with the rest of the Member Operations team to conduct feedback outreaches to better help members’ voices be heard.
Our ideal candidate has a passion for healthcare and a desire for personal growth, and a motivated individual will have the opportunity to grow within the company as it expands.
JOB LOCATION
This is a remote position (United States)
JOB HOURS
- Full-time: 40 hours weekly
- Scheduling ranges from Monday – Saturday, between the hours of 6 AM – 8 PM PST
- Initial base pay: up to $18/hr, plus monthly bonus
REQUIRED SKILLS
- Excellent interpersonal skills
- Ability to quickly build rapport with prospective members over the phone
- Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the Wellth program
- Positive attitude and empathy for patient needs
- Strong organizational skills and the ability to efficiently make a high volume of outbound calls on a daily basis
- Attention to detail and ability to follow proper processes and procedures with care
- Ability to simplify information and communicate effectively, verbal + written
- Knowledge of Android and iOS mobile technology; capable of guiding less tech savvy individuals through app download and usage
- Bilingual nice to have – English and Spanish