Job Description
Member Outreach Support Representative, DentaQuest
locations: U.S. Telecommuters; U.S. Employees (Remote)
time type: Full time
job requisition id: JR00082921
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Job Description:
Location: We welcome applicants from anywhere in the U.S.
At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you’ll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Member Outreach Representative (MOR) for telephone outreach to designated member populations to ensure retention, utilization of services, and satisfaction as well as meeting compliance regulations with reporting on these topics.
How you will contribute:
- Initiate member outreach utilizing the company’s Enterprise Resource & Planning software (ERP) through its automated call distribution system (ACD) to include the following special populations:
- Diabetic Members
- New Members to the Dental Plan
- Pregnant Members
- Members between the ages of 1-14 years old
- Assist in improving the region’s health by considering each community member’s unique health, cultural and social needs
- Other duties as needed or required
What you will bring with you:
Required:
- High school diploma or equivalent
- 1+ years of experience working with Medicaid populations by phone or in person, or equivalent
- Computer proficiency in a variety of Windows applications
- Attends additional training as requested/deemed necessary
Preferred:
- 2+ years of experience working in a call center environment.
- Experience in a dental/medical insurance setting.
PHYSICAL DEMANDS:
- Incumbent must be able to communicate effectively.
- Requires overall light physical effort (up to 25lbs.)
- Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal compute).
- Ability to travel or move about within and outside serviced facilities required.
- Incumbent works primarily in either a private or shared office environment.
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being mental, physical and financial including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work Certified in Canada and the U.S.
- Named as a Top 10 employer by the Boston Globe’s Top Places to Work two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern region: $35,100 – $47,400 annually
- Central region: $39,600-$53,400 annually
- Northern region: $39,600-$53,400 annually
If you are a Colorado resident, the salary range for this position is $33,500- $45,300 annually.
If you are a New York resident, the salary range for this position is $39,600-$53,400 annually.
If you are Washington resident, the salary range for this position is $39,600-$53,400 annually.