Lead and coach a remote call center team—driving performance and supporting member services from anywhere.
About BroadPath
BroadPath is a leader in remote healthcare solutions, specializing in call center operations for health plans and providers nationwide. We focus on innovation, compliance, and collaboration, creating a workplace where inclusion and growth thrive. Our supervisors play a key role in guiding teams and ensuring quality service delivery across digital channels.
Schedule
- Full-Time
- 100% Remote
- Must be able to manage teams across multiple support channels (phone, email, chat)
What You’ll Do
- Manage daily, weekly, and monthly team operations and performance
- Set priorities to ensure quality, adherence, service level, and call handling goals are met
- Monitor calls and chats, provide coaching, and resolve escalated issues
- Ensure compliance with company policies and state/federal regulations
- Collaborate with Workforce Management to build and oversee schedules
- Provide consistent feedback, support, and professional development for team members
What You Need
- 1+ year of recent experience as a call center supervisor (healthcare preferred)
- Proven success coaching employee performance to meet call center metrics
- Strong technical aptitude (Windows, multiple systems navigation, keyboarding)
- Experience supporting multiple channels: telephone, email, chat
- Excellent written and verbal communication skills
- High school diploma or equivalent
Benefits
- Competitive salary (based on experience and market data)
- Fully remote work environment
- Career development opportunities in a growing healthcare-focused company
- Inclusive, diverse, and collaborative culture
Lead with purpose—help your team succeed in providing exceptional member service.
Your guidance can set the tone for quality, efficiency, and care.
Happy Hunting,
~Two Chicks…