Job Description
Title: Member Service Research Associate
Location: United States
Full time
United States (Remote)
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
National Customer Service Association All–Stars Award: Service Organization of the Year.
Stevie Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Summary of Role
Our Healthcare Member Service Research Associates access a variety of tools to find healthcare providers and health plan options for members. They play an important role in providing information to nurses regarding providers, eldercare, nursing homes and other requested information. If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the health benefits administration field this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today.
Your Success
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in You
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay rate: $15-16 per hour
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. It may be necessary, given the business need, to work occasional overtime.
Job Summary
- Research various sources of data to meet member needs. (websites, health plan sites, internal reference material and custom tools)
- Document all issues thoroughly maintaining department files or appropriate system
- Establish and maintain a professional relationship with internal/external customers, team members and department contacts
- Utilize organizational skills to maintain timely and accurate research results.
Minimum Requirements
- High School Diploma or G.E.D.
- Associates degree from an accredited college or university with major course work in business administration, liberal arts, healthcare management, or a related field preferred
- One year of customer service experience preferred