Be the calm, helpful voice members trust when they’re trying to navigate their health benefits and next steps. You’ll blend empathy with real problem-solving, helping people enroll, get answers fast, and feel supported, all while hitting KPIs.
About Vida Health
Vida Health is a healthcare organization offering programs that support members through personalized services and app-based tools. The Member Services team helps members understand the program, enroll based on their goals, and get day-to-day support with professionalism and care.
Schedule
- Remote (U.S.)
- Full-time, non-exempt hourly
- Seasonal role: 3 months, with possible extension based on business demand/performance
- Pay: $21/hour
- Reliable Wi-Fi required for remote-first work
What You’ll Do
- Conduct outbound outreach to members and use motivational interviewing to explain Vida’s program benefits (free to the member)
- Handle inbound calls to complete assessments, answer service questions, and support enrollment based on health goals
- Help members navigate the app, respond to general inquiries, and provide status updates from prior interactions
- Deliver a high-quality customer experience with empathy, efficiency, and clear communication
- Document member interactions accurately in the Member Services system while maintaining confidentiality and HIPAA compliance
- Resolve issues proactively and escalate complex concerns to the right teams with timely follow-up
- Address concerns and overcome objections by providing clear, informed solutions and program options
- Support team projects as needed (training updates, peer sessions, team meetings, scripting improvements, quality monitoring)
- Participate in ongoing training and development to strengthen service skills and stay current on best practices
- Consistently meet or exceed inbound/outbound KPIs and other assigned duties
What You Need
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 2–3 years of customer service or call center experience (healthcare preferred)
- Strong verbal and written communication skills
- Excellent active listening and problem-solving skills
- Experience using CRM and ticketing systems
- Ability to work efficiently in a fast-paced, member-focused environment
- Strong Wi-Fi connectivity suitable for remote work
Benefits
- Seasonal role details not listed in the posting
- Potential extension based on business demand/performance
- Remote-first work environment
- Hourly pay: $21/hour
Seasonal roles like this tend to get filled quick. If healthcare support, phones, and helping people actually get unstuck is your thing, apply now.
Be the person who turns confusion into clarity for members who need it.
Happy Hunting,
~Two Chicks…