Be the friendly, steady voice that helps members feel taken care of from the first call to full enrollment. In this role, you’ll combine empathy, problem-solving, and clear communication to guide people into a free health program that can genuinely improve their lives.
About Vida Health
Vida Health is a virtual healthcare organization focused on helping members access support through a digital-first program. They combine human-centered service with tools that make it easier for members to enroll, get answers, and navigate care. This is a remote-first team that prioritizes member experience, quality, and confidentiality.
Schedule
- Remote (United States)
- Full-time, non-exempt hourly
- Seasonal: 3-month assignment with possible extension based on business demand and performance
- Pay: $21/hour
- Must have strong Wi-Fi connectivity for a remote-first environment
What You’ll Do
- Make outbound calls to members to explain Vida’s program and guide them through enrollment using motivational interviewing and rapport-building
- Take inbound calls to conduct assessments, answer service questions, support enrollment based on health goals, and assist with app navigation
- Deliver a high-quality member experience with professionalism, empathy, and efficiency while identifying opportunities to educate members on program offerings
- Document all member interactions accurately in the Member Services system while protecting confidentiality and following HIPAA requirements
- Resolve member concerns by identifying solutions and escalating complex issues to the right teams, ensuring timely follow-up
- Follow company protocols to stay compliant with healthcare standards and effectively address concerns and objections
- Support team projects as needed, including training updates, peer sessions, scripting improvements, quality monitoring, and team collaboration
- Participate in ongoing training and professional development to strengthen service skills and stay current on best practices
- Consistently meet or exceed inbound and outbound KPIs and complete other assigned duties
What You Need
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 2–3 years of customer service or call center experience (healthcare experience preferred)
- Strong verbal and written communication skills with excellent active listening
- Strong problem-solving skills and comfort working in a fast-paced environment
- Experience using CRM and ticketing systems
- Reliable, strong Wi-Fi connectivity to support remote work
Benefits
- Full-time remote role
- Hourly pay at $21/hour
- Hands-on healthcare member services experience
- Possible extension beyond the 3-month seasonal term based on performance and business needs
Seasonal roles move fast. If you’ve got the experience and you can start strong, don’t wait around.
Bring the calm, helpful energy members need and make every call count.
Happy Hunting,
~Two Chicks…