Help members navigate benefits, claims, and care with empathy and precision in a fully remote, mission-driven environment. If you’re detail-strong, people-centered, and fluent in healthcare basics, you’ll thrive here supporting sensitive, meaningful journeys.
About Maven Clinic
Maven Clinic is the world’s largest virtual clinic for women and families, offering end-to-end support across fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife. Trusted by 2,000+ employers and health plans, Maven improves outcomes, lowers costs, and advances equity in benefits. Recognized by TIME, CNBC, Fast Company, and FORTUNE for innovation and workplace excellence.
Schedule
- Fully remote, nationwide support (7 days a week)
- Open roles for these shifts:
- Monday–Friday, 1:00pm–9:30pm ET
- Sunday–Thursday: weekdays 8:30am–5:00pm ET; weekend 9:00am–5:30pm ET
- Sunday–Thursday: weekdays 1:00pm–9:30pm ET; weekend 9:00am–5:30pm ET
- Tuesday–Saturday: weekdays 8:30am–5:00pm ET; weekend 9:00am–5:30pm ET
- Tuesday–Saturday: weekdays 1:00pm–9:30pm ET; weekend 9:00am–5:30pm ET
- Flexibility for mornings, evenings, weekends, and holidays as needed
What You’ll Do
- Serve as the first point of contact via messaging, live chat, and phone
- Answer non-complex inquiries on fertility benefits and plan navigation within target response times
- Guide members through insurance reimbursement and claims documentation, including Maven Wallet receipts and payment questions
- Triage and resolve Wallet requests, maintain member-facing overviews, and keep internal resources current
- Coordinate across teams to escalate issues and close loops quickly
- Support light operational tasks and assist frontline teams with frequent questions
What You Need
- 1–2 years of member-facing support in healthcare, insurance, or fertility benefits
- Working knowledge of benefits structures and medical claims workflows
- Experience processing reimbursements and reviewing documentation
- High empathy, strong customer service skills, and crisp written and verbal communication
- Meticulous attention to detail, strong organization, and time management
- Proficiency with Google Workspace; comfort learning new tools and systems
- Ability to work independently and collaboratively in a fast-paced environment
- Active work authorization in the United States
Preferred Qualifications
- Experience in healthcare, financial services, and/or claims
- Prior payments experience
- Bachelor’s degree or equivalent experience
- Spanish fluency (preferred, not required)
Benefits
- Base salary: $55,000–$65,000 plus stock options
- Employer-covered medical, dental, and vision options
- Maven for Mavens: access to the full platform and specialists
- 16 weeks of 100% paid parental leave with new parent stipend (eligibility applies)
- Annual professional development stipend and career coaching
- 401(k) matching with immediate vesting
- Wellness partnerships, hybrid work perks, and “work together” days
Make a direct impact for members navigating life’s most important moments while building your career in digital health.
Bring your empathy, accuracy, and service mindset to a team that values both speed and care.
Happy Hunting,
~Two Chicks…