Want to help others access the care they need—while building a meaningful career from home? Versant Health is hiring a Member Services Representative to support vision care members with claims, authorizations, and benefits—all from our remote call center.
About Versant Health
Versant Health provides managed vision care to over 37 million members across the U.S., helping people enjoy the wonders of sight through healthy eyes. We’re committed to a culture of innovation, support, and career development—backed by robust training, generous benefits, and advancement opportunities.
Schedule
- Full-time
- 100% Remote (Baltimore, MD area preferred)
- Start Date: Monday, November 10, 2025
- Must be available for call center shift coverage
What You’ll Do
- Answer high-volume inbound calls from members, providers, and employer groups
- Issue service authorizations and respond to claims inquiries
- Provide accurate benefit and eligibility information
- Process customer requests for ID cards, service questions, and authorization updates
- Use internal systems to track, verify, and resolve caller inquiries
- Report service issues and collaborate with Provider Relations and Sales teams
- Maintain HIPAA compliance and protect all confidential data
- Deliver a professional, courteous, and efficient customer service experience
What You Need
- High school diploma or equivalent (required); business-related college courses preferred
- 2+ years of customer service or call center experience
- 2+ years in healthcare or insurance (preferred)
- Strong data entry and computer skills
- Excellent communication and multitasking abilities
- Knowledge of HIPAA and data privacy protocols
- Reliable attendance and the ability to meet call center metrics
Benefits
- $19–$21/hour based on experience
- Full health insurance package including vision, dental, and medical
- Tuition reimbursement
- 401(k) with company match
- Free vision insurance for you and your family
- Pet insurance and other perks
- Career growth and skill training in a supportive, mission-aligned environment
Be the voice that helps members navigate vision care with clarity and compassion.
You can SEE your next opportunity from here.
Happy Hunting,
~Two Chicks…