Job Description
Member Success Manager
REMOTE
New Haven, Connecticut, United States
Full time
Description
IMPACT is on a mission to drastically change the way most businesses approach sales and marketing. Unfortunately, too many companies waste money outsourcing their marketing to ineffective agencies, thus leading to lackluster marketing and sales results. IMPACT helps clients break the dependency on marketing agencies and empowers them to take control of their own growth with our coaching and training program. We do this using the popular sales and marketing framework called They Ask, You Answer.
As IMPACT+ Member Success Manager, you’ll play a critical role in helping us achieve our mission.
In this role, you will:
- Onboard, manage and ensure we retain an assigned portion of members in our platform IMPACT+
- Communicate regularly with members via messages, video and occasionally Zoom calls
- Analyze data to understand which members are more likely to churn, or members that need additional guidance
- Identify consulting sales opportunities from the member portfolio
- Ensure your IMPACT team members are up to date on changes happening within IMPACT+ and are able to articulate it to consulting clients also using the platform
Qualifications & Experience
- Relevant customer success management experience in an agency/consultancy environment.
- A high degree of detail and a willingness to go into the weeds.
- Complete willingness to learn and embrace our framework, They Ask, You Answer. (recommended reading)
- Other desired experience and competencies include: HubSpot experience, a strong understanding of effective digital/content/video marketing, proper usage of CRMs, project management tools, and other client management platforms.
- An obsession for learning and personal development. (At IMPACT, we read a lot of books and we only want people on the team who keep up)
- A desire to challenge and to be challenged. We only want people on the team who make everyone around them better.
- A track record of success in previous roles
Salary: $65,000 – $80,000 based on experience and performance.
Benefits
- Comprehensive health, vision, and dental coverage
- Company-matched 401k
- 8-Week paid parental leave
- The option to work remotely
- A flexible work schedule
- Unlimited vacation with a 3-week minimum
- A culture of learning including a free book program
- The opportunity to play a key role in a rapidly growing company
Location: IMPACT’s home office is in New Haven, CT but this position has the option to be fully remote.