Job Description
Member Support Assistant (Part-Time Remote)
locations
Remote-NCSA US
time type
Part time
job requisition id
JR17789
Who We Are:
About NCSA College Recruiting
NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fl
- Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance
- To learn more about NCSA, visit www.ncsasports.org
Position Summary:
A Member Support Assistant will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The Member Support Assistant will provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Position Responsibilities:
- Primary responsibility will be assisting in the onboarding of new NCSA members through outbound calls to welcome and orient the student-athlete and family to their membership
- Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network
- Two to three hours of phone interaction with NCSA members per day
- Two to three hours of email interaction with NCSA members per day
- Coach NCSA student-athletes/families as needed
- Answer questions regarding recruiting related questions
- Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership at NCSA
- Provide a world class customer service experience to any and all NCSA clients
- Other responsibilities as assigned
Knowledge, Skills, and Abilities:
- Bi-lingual with a proficiency in Spanish is highly preferred
- Ideal candidates have played or coached high school or collegiate sports
- World class customer service skills
- Organized and detail oriented
- Strong work ethic with team player mentality
- Professional, friendly phone demeanor
- Excellent conversational skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Excellent writing skills
- Passionate about college athletics
- Goal oriented with a desire to succeed
- Weeknight and weekend availability required, 25-29 hours per week