Job Description
Part-Time Member Support Coordinator
locations
Remote-NCSA US
time type
Part time
job requisition id
JR17787
Who We Are:
About NCSA College Recruiting
NCSA College Recruiting is the world largest college recruiting platform, providing student-athletes content, tools, coaching and access to a network of 40,000 college coaches across 37 sports. NCSA is an online experience of IMG Academy, the world’s leading sports education brand. IMG Academy provides a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. Additional on-campus and online experiences include:
- Boarding school and camps, via a state-of-the-art campus in Bradenton, Fl
- Online coaching via IMG Academy+, with a focus on personal development through the lens of sport and performance
- To learn more about NCSA, visit www.ncsasports.org
Position Summary:
The part-time Member Support Coordinator will provide customer support in all aspects of maintaining memberships of NCSA student-athletes. The position will allow the Member Support Coordinator to communicate and interact with student-athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport-specific advice and information.
Position Responsibilities:
- Manages all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network.
- Provides a world-class customer experience to NCSA’s clients.
- Critically evaluates the status of every client with whom one interacts and provide direction to ensure the member stays on a path towards success with his/her membership.
- Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.
- Helps clients understand the steps they need to take to maximize their recruiting potential and their membership at NCSA.
Knowledge, Skills, and Abilities:
- Associate’s Degree or customer service experience
- World-class customer service skills
- Organized and detail oriented
- High level problem solving skills
- Strong work ethic with team player attitude and mentality
- Professional, friendly phone demeanor
- Excellent writing skills
- Proficiency with Microsoft Word, Excel and Outlook
- Goal-oriented with a desire to succeed.
- Passionate about college athletics
- Ability to work weekends
Background Requirements:
- Requires a background check upon offer